Return & Refund Policy

Return & Refund Policy 

Thank you for shopping with CartUser. We want you to have a smooth and satisfying shopping experience. This Return & Refund Policy explains the terms and conditions for returns, replacements, and refunds.

1. Return Eligibility

You may request a return if:

The product is damaged, defective, or incorrect

The product is significantly different from the description

The item was not delivered properly

To be eligible for a return:

The request must be made within 7 days of delivery

The product must be unused and in its original packaging

Proof of purchase or order confirmation is required

2. Non-Returnable Items

The following items cannot be returned:

Perishable goods

Digital products or downloadable items

Personal care items

Customized or personalized products

Products marked as non-returnable

3. Refund Process

Once your return request is approved:

The item will be inspected

Refunds will be processed to the original payment method

Processing time may take 5–10 business days depending on your payment provider

4. Replacement Policy

If you receive a damaged or incorrect item, we may offer:

Product replacement

Exchange for a similar item

Full or partial refund

5. Cancellation Policy

Orders may be canceled before shipment. Once the order has been shipped, cancellation may not be possible.

6. Shipping Costs

If the return is due to our error, return shipping costs will be covered by us

If the return is requested for personal reasons, shipping charges may not be refundable

7. Failed Deliveries

If a delivery fails due to incorrect address or unavailability of the customer:

Re-delivery charges may apply

Refunds may be partially deducted for shipping costs

8. How to Request a Return or Refund

To request a return or refund, contact our support team with:

Order number

Product details

Reason for return

Photos (if applicable)

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

App Name: CartUser

Email: [email protected]

Website: www.cartuser.com